Privacy Policy

1.0.1   general policy - goodcoffeeonline.com is committed to protecting the privacy of our site visitors and customers. This notice has been created to help inform our vistors and customers of our policy regarding on-line information privacy and security. In an effort to create the most compliant system possible we have used a number of guidelines from various industry groups and govemental agencies to assist us in the development of our privacy guidelines. We will continuly update this area to provide you with the most current policy and security standards we adhere to and information regarding our policies as we modify them to better meet your privacy and security needs.

1.0.2   cookies - our site does employ the use of browser cookies to help us track and secure your visit / ordering session. While most site functions do not require the use of cookies to operate, the use of cookies greatly enhances our ability to manage your session and customize your visiting experience. We do not store any personal or secure information in your browser cookies. Only information related to your session and connection are stored in your browser cookies. i.e. session ID number, IP address of your connection, your user name, the date/time last accessed etc. No email addresses, demographic, credit card or product data is stored in your browser cookies. Please note that in the unlikly event of frudulante use of cookies the site will not allow access to any account information. All sensitive information viewing, editing and ordering processes are secured via a password and our client verification system.

1.0.3   IP Addresses: - We use IP address and routing information to help identify your connection and session, and to help us diagnose any techinical issues that may arrise. They may be used as a broad demographic statistical tool to help us improve our site services and build a more personalized visiting experience for our site visitors and customers. We will not share any collected information with any outside entity other than in this broad statstical form in which no personal information will be linked back to your account.

1.0.4   account information - in ordering products from us the user is required to provide certain pieces of contact, demograpical and financial data for use during the processing of your order and may be used to contact you should the need arise during this process. Data such as your (email address, physical address for billing and shipping, credit card numbers for order payment processing etc. are collected and stored in secured areas of our site servers. We may from time to time use your contact information to send you special offers and advertisments from our site. If you do not wish to recieve email from us regarding product offers you may OPT-OUT of our mailing database at any time. See your account settings or our support area for more details. At the present time we do not share account specific information with any business partners or other entities and have no imidiate plans to do so. Information may be shared in a general statistical form with outside entities in the future. Only basic demographic and contact data would be available to them. However, rest assured that these entities will be required to enter into an agreement with goodcoffeeonline.com requiring them to comply with all goodcoffeeonline.com privacy policies, there by assuring the security of your information.

1.0.5   security policy - Our on-line payment system employes state of the art SSL (Secure Socket Layer) encryption technology to protect your customer information during transmision. All access to your account information is secured via our customer / client verification system which is designed to ensure that your customer data remains secure. Internally we only allow authorized employees access to your account information and only on a need to process or maintain basis. We require all employees to comply with our privacy and secuirty policies under penalty of law.

We have taken every precaution to make your shopping experience a safe and enjoyable one. However, in the unlikly event of unautorized use of your credit card, you must notify your credit card provider in accordance with it's reporting rules an procedures. Also be aware that under the Fair Credit Billing Act your bank cannot hold you liable for more than $50.00 of fraudulent charges.

contact us - Our physical address:

The Good Coffee Co. of Charleston
11 Fulton Street
Charleston, SC, 29401

Tel: 843.722.6050
Fax: 843.723.5088
Web: www.goodcoffeeonline.com

Customer service E-mail: custserv@goodcoffeeonline.com
Customer service system: CUSTOMER SERVICE